Higher Retention in Your Clinical Trials with Patient Logistics Management
Attract and retain more patients with local travel coordinators, pre-paid arrangements, and personalized concierge services.
28+ years
supporting global travel
Over 300
trials supported
The highest
industry retention rate
Retain and Support Patients with Clincierge's Services
With fully managed travel from any country, logistics, and a personal touch, it is easy for patients to join and remain in trials.
Clincierge coordinators are assigned to the patient for the life of the study. They are local to the patient, speak their native language, and are in the same time-zone. They build a personal relationship with the patient and understand the nuances of their travel.
Voice of the Patient Research
View the results of our recent project to explore how effective patient support strategies can reduce barriers, increase retention, and improve outcomes in rare disease clinical trials in our latest eBook.
Your Clincierge Coordinators Work with Patients and Caregivers to Provide One-on-One Travel Support
Meet Maru, an Associate Field Manager
A Single Point of Contact for Patient Outreach
Your coordinators provide continuous support, are based in the same country as the patient, and stay with the patient for the lifetime of the study. Patients feel supported and secure with a contact they know and trust.
Patient Travel is Customized and Personally Arranged
From air, rail, and ground transportation to hotel and long-term housing accommodations, your Clincierge coordinators work one-on-one to ensure travel is comfortable.
We anticipate and arrange special accommodations for complex studies with diverse patient populations such as pediatric patients and patients with mobility or cognitive disabilities, and their travel companions.
International Travel, Effortless for You and the Patient
Clincierge coordinators arrange cross-border travel in every country to take stress off the patient and the site.
Don’t worry about document translation, telephonic or in-person interpreters, and visa requirements. Your coordinators take care of everything in over 40 countries.
“We want to thank you all for your tireless efforts which enabled us to dose the first patient in our study. Without your determination to overcome challenges, ability to problem-solve, and flexibility to meet our patient’s needs, we would not have been able to reach this momentous milestone!”
Trials are Easier for You and the Patients
Meet Lauren, a Global Study Manager
Stay on Budget, No Costly Surprises
Let our global study managers help you set your travel policy. Our GCP and PMP certified teams understand the unique complexities and needs of your trial. Our implementation teams and coordinators work within your requirements to keep you on budget while minimizing unexpected costs and handling administration for you.
Save Money by Completing Your Trial On-Time
With recruitment, administration, and treatment, patient drop-out rates substantially increase the cost of any trial, particularly in rare and ultra rare diseases.
With an industry-leading retention rate for patients we support, companies we work with reduce these additional costs and extended timelines.
“We appreciate working with you! YOU MADE A DIFFERENCE! I can’t express how BIG of a difference you made. Working with you and your team is so much easier and a blessing. Your demeanor and professionalism make the process seamless. Reimbursement is a breeze. The excellent trial travel support and prompt reimbursement made it much easier to decide on the course of treatment. You’re a joy to work with!”
Meet Some of Our Experts in the Blog
SCRS Talks: Patient Retention Challenges and Solutions
In this SCRS Talks podcast, Scott Gray, CEO, highlights statistics from an independent, IRB-approved survey of patients and caregivers regarding participation in clinical trials. Learn about the
Patient Concierge Services: Providing 1:1 Support to Clinical Trial Participants
Most people understand the responsibilities of a hotel concierge. This person assists guests with navigating the new city they are visiting and books reservations for
National Family Caregivers Month: Patient Concierge Support Improves Clinical Trial Experiences
The month of November is National Family Caregivers Month (NFCM). For more than 20 years, this celebration honors the more than 40M individuals across the country who provide care for aging or ill parents, spouses, children, or other family members or friends.
Focus on the Patient and Your Trial Outcome, Not on Logistics
Learn more about improving your clinical trials.