Higher Retention in Your Clinical Trials with Patient Logistics Management

Attract and retain more patients with local travel coordinators, pre-paid arrangements, and personalized concierge services.

28+ years

supporting global travel

Over 300

trials supported

The highest

industry retention rate

Retain and Support Patients with Clincierge's Services

With fully managed travel from any country, logistics, and a personal touch, it is easy for patients to join and remain in trials.

Clincierge coordinators are assigned to the patient for the life of the study. They are local to the patient, speak their native language, and are in the same time-zone. They build a personal relationship with the patient and understand the nuances of their travel.


Voice of the patient

Voice of the Patient Research

View the results of our recent project to explore how effective patient support strategies can reduce barriers, increase retention, and improve outcomes in rare disease clinical trials in our latest eBook.

Your Clincierge Coordinators Work with Patients and Caregivers to Provide One-on-One Travel Support

Clincierge Travel Coordinator

A Single Point of Contact for Patient Outreach

Your coordinators provide continuous support, are based in the same country as the patient, and stay with the patient for the lifetime of the study. Patients feel supported and secure with a contact they know and trust.

Patient Travel is Customized and Personally Arranged

From air, rail, and ground transportation to hotel and long-term housing accommodations, your Clincierge coordinators work one-on-one to ensure travel is comfortable.

We anticipate and arrange special accommodations for complex studies with diverse patient populations such as pediatric patients and patients with mobility or cognitive disabilities, and their travel companions.

International Travel, Effortless for You and the Patient

Clincierge coordinators arrange cross-border travel in every country to take stress off the patient and the site.

Don’t worry about document translation, telephonic or in-person interpreters, and visa requirements. Your coordinators take care of everything in over 40 countries.

“We want to thank you all for your tireless efforts which enabled us to dose the first patient in our study. Without your determination to overcome challenges, ability to problem-solve, and flexibility to meet our patient’s needs, we would not have been able to reach this momentous milestone!” 

Sponsor of a 2022 Clinical Trial

Trials are Easier for You and the Patients


Stay on Budget, No Costly Surprises

Let our global study managers help you set your travel policy. Our GCP and PMP certified teams understand the unique complexities and needs of your trial. Our implementation teams and coordinators work within your requirements to keep you on budget while minimizing unexpected costs and handling administration for you.

Save Money by Completing Your Trial On-Time

With recruitment, administration, and treatment, patient drop-out rates substantially increase the cost of any trial, particularly in rare and ultra rare diseases.

With an industry-leading retention rate for patients we support, companies we work with reduce these additional costs and extended timelines.

“We appreciate working with you! YOU MADE A DIFFERENCE! I can’t express how BIG of a difference you made. Working with you and your team is so much easier and a blessing. Your demeanor and professionalism make the process seamless. Reimbursement is a breeze. The excellent trial travel support and prompt reimbursement made it much easier to decide on the course of treatment. You’re a joy to work with!”

Caregiver in a 2022 clinical trial

Meet Some of Our Experts in the Blog

CISCRP Diversity Ad Spring 2023
Media Coverage
Suzanne Hamberger

CISCRP: Supporting Patient Diversity Campaign 2023

Clincierge is proud to support CISCRP in a new educational initiative to increase awareness about clinical research and the level of understanding among minority communities across the U.S.We have united to circulate an informative full-page advertorial spread highlighting the key importance of diversity in clinical studies to discover treatments that are effective for everyone.

Read More »
Health Equity and DEI: Are They Synonymous?
Suzanne Hamberger

The Five-Percent Rule: Strategies to Increase Clinical Trial Participation Rates

A recent article by Applied Clinical Trials references a widely-held statistic that as few as 5% of eligible patients have participated in a clinical trial related to their disease. While some within the pharmaceutical industry debate the validity of this figure, all agree the low level of participation is concerning for all clinical research stakeholders.

Read More »

Focus on the Patient and Your Trial Outcome, Not on Logistics

Learn more about improving your clinical trials.

Voice of the Patient Research

View the results of our recent research to explore how effective patient support strategies can reduce barriers, increase retention, and improve outcomes in rare disease clinical trials in our latest eBook.

Voice of the patient