An Expert Team

Providing an exceptional patient experience.

Our Mission

To lead the global clinical trial performance improvement market by efficiently managing the patient experience, through highly-personalized patient-centric services, unrivaled processes and our team of professional experts. We streamline communication and coordination among clinical trial patients, sites and stakeholders. We develop mutually beneficial, long-term relationships with clients and vendors who share our dedication and vision to humanize the patient experience while providing a reasonable return on investment.

We work in a collaborative and supportive environment which recognizes individual accomplishments and provides opportunity for continuous personal and professional growth. Our gracious and attentive people are empathetic advocates who bring the best of genuine hospitality and trust to the clinical trial community and those it serves.

Scott Gray

Scott Gray

President & CEO

Brent Snyder

Chief Information Officer

Joy Arnold Chief Compliance Officer

Joy Arnold

Chief Compliance Officer

Trish Maguire

Director, Global Client Services

Pam Guthrie

Director, Sales & Marketing


Colleen Simmers

Director, Human Resources

Will Wing

Director, Innovation & Feasibility

Bjorn Wester

Global Client Services Manager

Kimberly Groff

Global Client Services Manager

Craig Popovich

Study Implementation Manager

Melissa Burnham

strategic account manager

Alexis Lynch

Strategic marketing manager

Connor Eonta

Quality And Risk Manager

Sydney Canzano

Strategic Sourcing & Vendor Manager

Shivani Ghaghada

Accounting Services Manager

Suzanne Hamberger

Suzanne Hamberger

sales & marketing
executive assistant

Jennifer Schweibinz

Jennifer Schweibinz

Executive Assistant to CEO

Laura Christman

Recruiting Specialist

Jasmine Warren

Human Resources Specialist

Patient support services rare disease

Alisa McDonald

Senior Global Study Manager

Cole Brodsky

Senior Global Study Manager

Heather Ezzell

Global Study Manager

Manfred Li

Global Study Manager

Veronica Santiago

Global Study Manager

Hamzeh Abuyounis

Global Study Manager

Megan Schmidt

Global Study Manager

Caroline Markabawi

Associate Study Manager

Jaimy Saji

Associate Study Manager

Magdalena Flores

field manager

Donna Brumback

Field Manager

Kelly Post

Clincierge Coordinator

Maru Machado

Clincierge Coordinator

Cory Leone

Payment Coordinator

Dylan Evans

Payment Coordinator

Stephanie Stewart

study start-up lead

Joseph Wetherell

Study Start-up Lead

Carolyn Mullen

Implementation Administrative Assistant

Megan Laraby

Implementation Administrative Assistant

Julie Mandel

Julie Mandel

Budget Analyst

Emily Falk


Jon Meley

Jon Meley

Accounts Receivable Specialist

Bart Evans

Accounting specialist

Amy Perlingiero

Amy Perlingiero

Accounts Payable Coordinator

Sean Goodrich

Sean Goodrich

Tier 1 Helpdesk Technician

Valerie Cloutier

Legal Assistant

Diane McDevitt

Administrative Manager

Join our team

Do you want to make a positive impact and improve lives? Do you like to solve problems? Do you work well in a collaborative environment?

If so, we want to hear from you.

Our Clincierge Coordinators Make Our Service Unique

With travel coordinators in over 40 countries, patients and caregivers receive support from an expert who speaks their language and is familiar with local obstacles and requirements.

The majority of our global Clincierge Coordinators are independent contractors.
We source experts from over 40 countries to provide superior support and service.

Learn More About Improving Your Clinical Trials

We are monitoring the impact of the COVID-19 Delta Variant on the travel and clinical trial industries.