improve patient retention

Amplifying the Patient Voice to Build More Inclusive Clinical Trials

Outlook 2023: Amplifying the Patient Voice to Build More Inclusive Clinical Trials

Clincierge CEO Scott Gray was recently featured in Citeline’s 2023 Outlook. This annual publication showcases industry thought leaders and forecasts market trends within the clinical trial industry. Amplifying the Patient Voice to Build More Inclusive Clinical Trials His piece in Outlook 2023 entitled Amplifying the Patient Voice to Build More Inclusive Clinical Trials discusses ways […]

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Patient Concierge Services: Providing 1:1 Support to Clinical Trial Participants

Most people understand the responsibilities of a hotel concierge. This person assists guests with navigating the new city they are visiting and books reservations for area tours, restaurants, and entertainment options. They are willing to assist with any request, no matter how large or small. However, many do not understand the role of a patient

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Technologys Role in the Patient Experience

Technology’s Role in the Patient Experience

Healthcare and technology have always gone hand-in-hand. In fact, some of medicine’s earliest innovations are the most enduring. For clinical trials, the convergence of healthcare and technology creates a constant stream of innovation in the pursuit of novel treatments and therapies. Likewise, the pandemic and subsequent growth of decentralized trials demonstrate how technology can play an essential role in the patient experience.

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SCRS Talks How the Clinical Treatment Act is Increasing Diverse Access to Trials

SCRS Talks Podcast: How the Clinical Treatment Act is Increasing Diverse Access to Trials

In January 2022, the U.S. enacted legislation supporting our industry’s ability to sponsor more diverse, equitable, and inclusive clinical trials via the Clinical Treatment Act.  This law aims to create equal and increased access to clinical trials for more than 76 million Americans enrolled in Medicaid. SCRS sat down with Scott Gray, CEO of Clincierge,

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Medicaid Mandate 2022: Striving for Equitable Access to Clinical Trials

Medicaid Mandate 2022: Striving for Equitable Access to Clinical Trials

Featured in Pharmaceutical Outsourcing, Scott Gray, CEO discusses changes to the Medicaid program and the impact it has on clinical trial participation. On Jan. 1, 2022, coverage of all “routine costs” associated with clinical trial participation became guaranteed for Medicaid beneficiaries through the Clinical Treatment Act. For clinical trial sponsors and clinical research organizations (CROs),

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Caring for rare: Celebrating Rare Disease Day 2023

Enhancing Patient Access and Retention in Rare Disease Clinical Trials

Featured in an article in PM360, Scott Gray, CEO, discusses new developments in the rare disease clinical trial industry ahead of the upcoming Rare Disease Day on February 28, 2022. Learn more about alleviating financial barriers to trial participation, mitigating geographical barriers to trial participation, and the federal efforts to support rare disease trials in

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voice of the customer feedback

4 Ways to Drive Better Voice of the Customer Feedback

Featured in CMSwire, Alexis Lynch, Senior Marketing Manager, discusses the techniques Clincierge utilizes to gain insight into patient feedback and preferences in clinical trials. Companies are increasingly relying on feedback from Voice of the Customer (VoC) programs to deliver better service, improve marketing efforts, improve customer loyalty and provide faster customer resolution. The article explores

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